Field Clinical Specialist Jr - Chile

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific is a diverse company that is committed to empowering women, the LGBTQ+ community, and people with disabilities. We believe that diversity is a strength, and we are dedicated to creating an inclusive environment where all employees can thrive. We are proud to be an equal opportunity employer, and we welcome applications from all qualified candidates regardless of their background or identity.

Purpose statement

Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

What we are looking for in you

* University studies related to nursing, midwifery and medical technology are required. Other careers are accepted as long as the candidate meets the profile of the position.
* More than 2 years of experience in the operating room.
* Excellent written and verbal communication skills.
* Analytical, planning and organizational skills.
* High degree of initiative and creativity with the ability to meet deadlines and work with minimal supervision.
* Position in Chilean territory.
* Interest in market analysis and local sales.
* Responsible for developing strong relationships with stakeholders, including healthcare and administrative professionals.
* Develops and executes an action plan for each client.
* English (intermediate level) spoken and written. *Not exclusive.
* This position requires 10% to 20% travel.

Key Responsibilities

•            Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.

•            Work is driven by Customer demand and pre-planned support requirements.

•            Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.

•            Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.

•            Supports team to achieve projected sales goals and increase sales revenues.

•            Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers to facilitate future sales.

•            Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.

•            Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.

•            Provides education support on product usage and customer training.

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

•            Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

•            Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Job Scope and Leveling Guidelines

Functional Knowledge

•            Requires basic conceptual and technical knowledge of theories, practices and procedures within own job function

Business Expertise

•            Applies general business knowledge obtained through education or past experience with guidance from others

Leadership

•            No supervisory responsibility; accountable for own contributions and meeting objectives with guidance more senior level roles/manager

Problem Solving

•            Solves problems in repeatable situations; uses defined professional concepts and company policies and procedures; analyzes information and standard practices to make judgments

•            Receives instruction, guidance and direction from more senior level roles/manager

Impact

•            Contributions are usually limited to task-related activities; works within standardized procedures and practices to achieve objectives and meet deadlines

Interactions (and Communications)

•            Exchanges straightforward information, asks questions and checks for understanding

•            Compiles and organizes data/ information to support discussions and inform decision making

Requisition ID: 576893

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!