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Admin II, Business Proc Job

Remote Eligible:  Hybrid
Onsite Locations(s): 

St. Paul, MN, US

Additional Locations:  N/A

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About this role:
The Business Process Admin analyzes and investigates customer and device data with internal, field personnel and end customers to enable the Medical Records and Device Tracking function to meet quality system requirements, drive competitive advantages and contribute to business results by improving the function's accuracy of product, patient and customer data.
Your responsibilities will include:

  • Assesses device configurations and statuses and follows up with internal and external customers.
  • Applies codes to medical procedures to support downstream complaint handling.
  • Composes written communications to internal and external customers for further investigation or in response to inquiries.
  • Investigates, processes and maintains customer medical records.
  • Ensures the quality of the data received on incoming documents.
  • Interacts with internal groups to gather and ensure accurate and complete information for each patient medical record.
  • Makes outgoing calls to and receives incoming phone calls from BSC customers.
  • Processes critical and rush requests related to medical records operation.
  • Provides data and information to others on functional unit processes and procedures.
  • Contributes to the design of processes and works with other groups to enhance workflow.
  • Assures appropriate documentation is maintained to assure quality system compliance.
  • Participates in FDA mandated activities to remain compliant.
  • Maintains patient, physician and device records through various methods.

Required Qualifications:

  • Minimum of a high school diploma
  • Minimum of 2 years of  related experience 


Preferred Qualifications:

  • Strong analytical, critical thinking and problem-solving skills
  • Ability to multi-task including understanding customer requirements and respond satisfactorily and timely
  • Ability to understand BSC products, product configurations and procedures
  • Strong attention to detail
  • Strong communication skills both verbally and written



Requisition ID: 517404


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis

Job Segment: Medical, Administrative Assistant, Compliance, Healthcare, Administrative, Legal

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