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SAP Functional Analyst, Service Management (Fully Remote) Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Remote in Country
Onsite Location(s): 

St. Paul, MN, US

Additional Location(s): Poland-Warsaw; Ireland-Clonmel; US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About the role

Boston Scientific is looking for an experienced Functional Analyst to support SAP Capital Service Mgmt (SM) and Plant Maintenance functionality and associated end-to-end business process through bolt-on Service Max Solution. This role is part of our business transformation program named Magellan (S4 HANA business transformation) within a global SAP Center of Excellence. This person will be the primary technical owner, which includes development, enhancement, documentation, and support of system functionality in SAP and partnership with ServiceMax development team. In addition, the person will analyze, design, document, test and deliver business systems and Information System process solutions to meet business requirements.

Your responsibilities include: 

  • Understand customer’s business implications and incorporate understanding into technical and process improvement recommendations 
  • Evaluate change requests for feasibility, and adherence to global design. Focus on resolution tracking and problem escalation. 
  • Support Capital Service Management work stream activities, working with internal and external cross-functional groups. 
  • Performing SAP S4 System Configuration
  • Resolve technical issues including diagnosis of problem, recommendations for workarounds and defect correction 
  • Analyze, design, construct, test, and implement system or application enhancements, recommending alternatives when multiple options are available
  • Create and maintain all required technical documentation per IS methodology and processes
  • Demonstrate technical leadership by staying current on new technologies
  • Lead project work stream activities, working with internal and external cross-functional groups
  • May lead multiple project activities simultaneously, working with internal and external cross-functional groups
  • Adhere to project plans, tasks, and deliverables; identify dependencies and resource requirements
  • Appropriately communicate project status, escalate issues, and manage timelines and action items
  • Provide subject matter expertise in S4 Service Management and interface to ServiceMax.
  • Writing system/user documentation and training end users on functionality
  • Production Support – Troubleshooting system issues, analyzing processes, recommending course of action.


What we're looking for: 

  • Bachelor’s degree in Computer Science or related field 
  • 6+ years’ experience with SAP modules
  • Deep technical acumen in S4 Service Management module 
  • Experience with S4 service core processes with ability to bridge the gap between current functionality and future functionality for service management
  • In depth functional and configuration expertise in SAP SM (Service Management) which includes SAP SD (Sales and Distribution experience) along with SAP PM (Plant Maintenance) modules
  • Experience working with Notifications and Service Orders/Preventive Maintenance/Sales processes/Contract and Warranty processes and pricing
  • Experience with integrations to/from ServiceMax along with functional knowledge of ServiceMax objects and how they relate to SAP
  • Previous experience as a leading member of a large enterprise SAP development team with assignments in all phases of the software lifecycle
  • Knowledge of pricing, credit management, customer master, and other basic demand functionality required
  • Proven ability to quickly troubleshoot issues in SAP program/transactions using a sound and logical approach to deliver a valid solution
  • Understanding of the software development lifecycle and methodologies
  • Ability to identify and implement process improvement opportunities
  • Technical Documentation Skills 
  • Experience managing product direction and implementation 
  • Work closely and partner with Architects
  • Experience with Medical Device or Life Sciences beneficial
  • Exposure to Agile & Product Team Methodology a plus.



Requisition ID: 526336


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis

Job Segment: SAP, Testing, Computer Science, ERP, Medical Device, Technology, Healthcare

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