Biomedical Field Service Technician II - Customer Integration

Additional Location(s): US-FL-Tampa; US-FL-Ft. Lauderdale

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

About the role:

As a Field Service Technician II (Endoscopy Integration) at Boston Scientific, you will serve as a trusted technical and customer integration partner supporting the successful implementation and ongoing service of Boston Scientific’s endoscopy capital equipment portfolio. This field-based role combines hands-on technical service responsibilities with a strong focus on customer coordination, procedural integration, and cross-functional collaboration to support seamless clinical operations and a high-quality customer experience.

The selected candidate will reside in Florida and provide coverage throughout the U.S. as business needs require. This position offers a high level of independence while collaborating closely with internal stakeholders and customer teams.

Interested in hearing directly from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role: https://videomy.co/sh2Iydw

Sponsorship:

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include:

• Serve as the primary technical and customer integration resource for endoscopy capital equipment implementations
• Conduct pre-installation site assessments and recommend system configurations compatible with procedure room infrastructure and workflow requirements
• Coordinate and support system installations, evaluations, go-lives, upgrades, and customer onboarding activities
• Manage clinical and technical customer relationships to ensure smooth implementation and adoption of capital systems
• Identify and resolve workflow, operational, and technical barriers during evaluation and integration periods
• Provide onsite and remote technical support, troubleshooting, maintenance, calibration, and repair of capital equipment
• Perform preventative and corrective maintenance, software updates, and component replacement activities
• Train and educate physicians, nurses, sterile processing teams, and clinical staff on system operation, safety protocols, and best practices
• Document procedure room configurations and system details to support remote troubleshooting and ongoing service needs
• Capture, track, and report customer issues, complaints, and field observations through Salesforce and internal quality systems
• Maintain accurate installation, service, maintenance, and account documentation in compliance with company and regulatory requirements
• Partner with Field Sales, Clinical Specialists, R&D, Commercialization, and Technical Support teams to support product launches, customer escalations, and strategic initiatives
• Support special projects, event coverage, and cross-functional business needs as required
• Maintain strong communication with customers, leadership, and internal partners regarding project timelines, service activities, and customer priorities

Required qualifications:

• 1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, Healthcare Technology Management, or a related technical field; OR an equivalent combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities required for the role
  • Examples of equivalent combinations may include (but are not limited to):

• • • High School Diploma/GED with a minimum of 3 years of relevant field service, technical support, biomedical equipment, or customer integration experience
    • Completion of a BMET certification, formal technical training program, or military technical training with a minimum of 1 year of hands-on technical experience
    • Bachelor’s degree in a related field with relevant technical, implementation, or field support experience

• Minimum of 1 year in a role requiring travel to customer or field/remote sites
• Experience supporting customer implementations, integrations, onboarding, or technical service activities
• Strong troubleshooting and problem-solving skills involving electronic, mechanical, or medical systems
• Ability to manage multiple customer priorities and coordinate activities across internal and external stakeholders
• Excellent verbal and written communication skills with a strong customer-focused approach
• Ability to work independently with minimal supervision in a field-based environment
• Ability to travel approximately 75% of the time domestically within the U.S., sometimes on short notice
• Valid driver’s license, clean driving record, and access to a reliable service vehicle meeting company insurance requirements
• Proficiency with Microsoft Office Suite, Salesforce, or related service documentation platforms

Preferred qualifications:

• Prior field service, biomedical equipment, healthcare IT, clinical integration, or military technical experience
• Experience in endoscopy, urology, operating room, or ambulatory surgery center environments
• Experience supporting capital equipment implementations, customer onboarding, or workflow integration projects
• Familiarity with hospital networking, medical device connectivity, or procedure room technologies
• Strong understanding of healthcare customer workflows and clinical operations
• Experience supporting endoscopy or urology capital systems and related technologies
• Certification or coursework in Electronics, Biomedical Engineering, or Healthcare Technology Management
• Demonstrated ability to build strong customer relationships and support long-term adoption success

Requisition ID: 628685 

Minimum Salary: $ 49608 

Maximum Salary: $ 84344 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.