Customer Care Representative II

Additional Locations: Canada-ON-Toronto

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: 
Join our dynamic team at Boston Scientific, a top-tier medical device company where you'll be valued as an integral member committed to our mission of saving / improving the lives of ~4,000 Canadian patients daily. As a Customer Care Representative, you'll play a vital role in ensuring exceptional patient care by providing best-in-class support and service. Embark on a rewarding career where your contributions make a tangible difference in the lives of countless individuals across Canada.

Please note that this is a 12-month contract hybrid role based out of Brampton, ON.

Key Responsibilities:
⦁    Receive and process customer orders via EDI, Fax and Telephone
⦁    Troubleshoot discrepancies between customer PO and internal system
⦁    Collaborate with other departments to ensure customer’s order is processed and filled in a timely manner
⦁    Process customer product credits / returns in a timely manner
⦁    Documents and resolves customer complaints / inquiries

 Required Qualifications:
⦁    Post secondary education
⦁    2-3 years’ experience in customer care
⦁    Bilingualism in French/English (including written and verbal communication)
⦁    Knowledge of ERP systems
⦁    Proficiency in Microsoft Office (Excel, Word, Outlook)
⦁    Excellent organizational and communication skills
⦁    Superior problem-solving
⦁    Strong attention to detail

 Preferred Qualifications
⦁    Working knowledge of SAP (S4)
⦁    Medical industry experience
⦁    Knowledge of electronic ordering methods (Esker, EDI, GHX, GFAX)
⦁    Knowledge of Salesforce Service Cloud
⦁    Knowledge of consignment transfer / billing
 

Requisition ID: 588616

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!