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Principal Technical Support Engineer Job

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Date: Feb 14, 2021

Location: Valencia, CA, US, 91355

Company: Boston Scientific

Additional Locations: (n/a)



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


Principal Technical Support Engineer

About the role:
This position is utilized for a number of reasons, including the escalation of issues reported in the field for resolution, product and technical training of Engineers, Sales Reps, Patient Care representatives, as well as collection and analysis of programming data in the field.


Your responsibilities will include:

  • Provide support to the field in the OR as a DBS Tech Support liaison.
  • Conduct quarterly round table meetings with the field to assist with education on trending issues and how to troubleshoot.
  • Understand and complete NCEPs and CAPAs.
  • Manage and make warranty decisions on replacing implanted product(s) including the IPG and leads.  Also assist Patient Care Reps and manage the warranty replacement process for patient’s externals.
  • Train Patient Care reps on a variety of topics in support of their job function, including product function, anatomy, technical details of products, troubleshooting, and other associated areas.
  • Act as a liaison between the field reps and internal staff (Quality and R&D) helping to diagnose and review new issues which come up.
  • Assist Marketing in launch of new products to the field, including training of engineers and Patient Care reps, as well as making support recommendations and summary reporting of complaints as they arise.
  • Handle corporate wide complaints.
  • Partner with the Clinical Integration Specialist team by troubleshooting complex cases.
  • Manage multiple projects 


What we’re looking for in you:
Minimum Qualifications

  • Bachelors in STEM related fields
  • 5+ years of related work experience in healthcare, medical device, or pharmaceutical
  • Strong analytic and strategic thinking ability

Preferred Qualifications:

  • Advanced degree in Biomedical or Electrical Engineering
  • 5+ years in medical industry
  • 3+ years working with deep brain stimulation or Parkinson’s disease
  • Prior experience as a field engineer in medical industry


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Requisition ID: 474902


Nearest Major Market: Los Angeles

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