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Pre-Authorization Supervisor Job

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Date: Mar 31, 2021

Location: Arden Hills, MN, US, 55112

Company: Boston Scientific

Additional Locations: US-MN-Maple Grove; US-MN-Minneapolis; US-MN-Minnetonka


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.



Pre-Authorization Supervisor


About the role:
The Pre-Authorization team is a part of our The Health Economics and Market Access function that works collaboratively throughout Boston Scientific to secure appropriate payment for physicians and hospitals, increase patient access to our technologies, and strengthen business initiatives. As a Pre-Authorization Supervisor, you will lead a team of customer service representatives dedicated to the pain management business in the support of insurance authorizations and follow up in a timely manner to Boston Scientific US customers.

Your responsibilities will include:

  • Supervising a staff of Pre-Authorization Specialists by evaluating daily caseload by region and determining appropriate caseloads to maximize, productivity and turnaround in the department.  
  • Maintaining daily operational activities for therapies to ensure excellent customer service with established regional customers and sales support.
  • Liaison for BSC Pain Management team to help facilitate positive communication with Field Reimbursement and Sales teams to develop training and workflow systems that help expedite timely receipt of authorizations.
  • Managing of Team's monthly reporting of activities via productivity logs and continual tracking using customer relationship management system.
  • Working with IT and Management to create better tracking logs to measure turnaround and productivity of the Pre-authorization Support team.
  • Primary intermediary for customers regarding problems and concerns on all insurance authorizations and billing issues, product information and delivery information.
  • Evaluating team performance, providing training, mentoring and supporting the team's ability to meet core business competencies.
  • Leading team, including workforce planning, recruitment, skill and performance assessment, workload distribution, training compliance, professional development, and corrective action.
  • Working with team and leadership to identify deficits in current workflows, systems and providing timely solutions to support BSC teams at all levels and customers.
  • Performing other duties as required.

What we’re looking for in you:
Minimum Qualifications

  • Associates degree plus 5 years of related work experience, or an equivalent combination of education and work experience.
  • Demonstrated ability to multi-task in a fast-paced environment
  • Subject matter expert in SalesForce.com
  • Solid Knowledge Excel, Word, Outlook
  • Ability to handle confidential material in a HIPAA compliant manner
  • Ability to direct, lead and motivate others in a team environment
  • Motivated self-starter

Preferred Qualifications

  • Bachelor’s Degree.
  • Experience leading a diverse team. 
  • Supervisory experience in pre-authorization.

Requisition ID: 477173


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Nearest Major Market: Minneapolis

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