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Patient Care Specialist I Job

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Date: Mar 4, 2021

Location: Valencia, CA, US, 91355

Company: Boston Scientific

Additional Locations: (n/a)



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


Patient Care Specialist I


About the role:
Act as interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA’s, event registration, candidate requests, etc.).  Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems. 


Your responsibilities will include:

  • Troubleshooting of external devices with patients and sales reps, including processing associated RGA’s and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system.
  • Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up.
  • Reporting all other complaints regarding Neuromodulation products and documenting in NetRM complaint handling system for follow-up.
  • Handling all overflow call types from Patient Care Reps, including:
    • Field information, order and RGA requests from patients
    • Update contact information
    • Send out replacement ID cards
    • Connect patient candidates to local reps, physicians and ambassadors
    • Register patients for local events Design and carry out various field studies related to various market released products.
  • Provide on call coverage after hours for all patient care call types.
  • Perform other related duties as assigned, including special projects.


What we’re looking for in you:
Minimum Qualifications

  • Associate degree or equivalent years of experience and education
  • At least years’ experience in a fast-paced customer service environment.
  • Familiarity with Biology, medical terminology, medical products or manufacturing Customer Service experience.
  • Excellent written and oral communication skills and organizational skills.
  • General knowledge of computer skills.

Preferred Qualifications

  • Bachelor’s Degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field desired.
  • Hospital, physician’s office or medical field support experience.
  • Prior Boston Scientific or Medical Device experience


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Boston Scientific maintains a drug-free workplace.  Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Requisition ID: 474597


Nearest Major Market: Los Angeles

Job Segment: Nursing, Patient Care, Neurology, Medical, ERP, Healthcare, Technology