Patient Education Specialist I

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

Shift Hours: 5:30 am-5:00 pm PST 

About the role: 

Interested in jump starting your career in the medical device industry?  The Patient Education Specialist acts as a resource for patients to educate on our therapy options to help manage their chronic pain.  You will be responsible for maintaining a pipeline of candidates interested and approved for one of the devices within our pain portfolio. This role is pivotal in supporting our patient outreach program. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues and patients. Relationship building, patient support, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and time management skills, and a motivation to succeed aptitude.  At Boston Scientific, we value collaboration and synergy. Relocation assistance is not available for this position at this time. Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.
 
Your responsibilities will include:

• Managing a pipeline of candidates through daily outbound calls to connect, educate and nurture patients through all stages required prior to procedure. 
• Update CRM systems by entering in candidate information received via phone, website, care cards, local therapy awareness events as well as from physician offices and hospitals.  
• Articulate our products clearly and concisely over the phone and adapt conversations based on the needs of the patient. 
• Answer patient questions, handling objections and sending additional information, if needed. 
• Meet daily performance metric requirements to achieve quarterly goals. 
• Remain knowledgeable on our products, therapy indications, competitors, and clinical studies. 
• Maintain regular communications with your local field sales team to stay up to date on regional market updates and identify sales opportunities. 
• Proper utilization of sales procurement software as well as performance improvement tools and knowledge management systems. 
• Position may require travel to meet with local sales reps, physicians, and customer staff. 
• Perform other duties as assigned, including special projects. 

Required qualifications:

• 0-1 Years with High School Diploma and/or
• Equivalent experience, training , or apprenticeships
• Strong analytic, problem-solving, and critical thinking skills as well as excellent verbal and written communication 
• Ability to work independently and effectively within a team 
• Good organizational skills and the ability to multitask 
• Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge 
• Ability to work in a fast-paced environment and be motivated in a metric/goals-based setting 
• Experience using CRMs
• Demonstrates strong active listening skills to understand patient needs and respond appropriately 
• Ability to engage in an empathetic and understanding manner 
• Provides support to sales representatives, ensuring seamless execution of patient engagements 

Preferred Qualifications: 

• Bachelor’s Degree 
• Salesforce experience 

Requisition ID: 608559 

Minimum Salary: $ 42952 

Maximum Salary: $ 73008 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions.  This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement.  The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.