Technical Support Manager I, Patient Care Neuromodulation

Additional Location(s): US-CA-Valencia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role

Join our team in making a difference in the lives of Boston Scientific Neuromodulation Patients! Provide leadership to a Technical Service Team supporting the Neuromodulation Sales Team with service needs related to implanted Patients. Collaborate with many cross functional teams in Sales, Marketing, R&D, Quality, and IT to drive improvements and innovations improving the Patient Experience.   

Your responsibilities will include

• Engage in development of formal Business Goals and lead/contribute to implementation of initiatives aligned with strategic organizational goals.
• Drive innovation toward building the future of Patient Care Technical Support team to enhance Patient Experiences. Leverage industry publications and seminars to identify trends/opportunities to modernize organizational practices and technology.
• Contribute to development of annual operating plan (AOP) and manages resulting budget /expenses to support profitability.
• Model collaborative approach by working cross functionally to drive improvements to the Patient Experience. Establish professional relationships with key partners/stakeholders in Sales, R&D, Marketing, Quality, Finance, HR, and IT. 
• Create and support culture of constant improvement ensuring quality and efficiency in service delivery.
• Manage staffing levels, create and present data driven staffing recommendations to support Field Commercial team and deliver quality service to Patients. 
• Lead recruiting, selection and hiring of Engineers and Technicians able to support needs of Field Commercial team, R&D, Quality, and external physicians and MRI facilities.
• Service as subject matter expert, creating documentation on standard procedures. Deliver technical training content to new hires in Patient Care and Technical Support teams. 
• Provide Leadership to direct reports through reviewing performance/score cards, monitoring, coaching and mentoring.  Engage direct reports in completion of their formal Business Goals and Individual Development Plans to support career growth. Leverage formal corporate performance management process when needed.
• Serve as technical expert in managing escalations, complaints and CAPAs. Ensure compliance with Quality and Regulatory requirements regarding Patient Complaints.
• Perform other related duties as assigned, including special projects.

Required Qualifications

• Bachelors Degree
• Experience working in medical device sector
• Leadership experience – team leadership or project leadership
• Ability to travel 2-3 times per year

Preferred Qualifications

• Experience in Neuromodulation Patient Care or Medical Device
• BA Degree Engineering, Biomedical Engineering or related field
• 3+ years in People Leadership role
• Demonstrated change resilience and experienced in managing change with others

The salary range for this role based in Valencia, California is between $100,700 - $191,300

Requisition ID: 584112

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.