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Digital Change Communications Principal (12 months contract-Renewable) Job

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Date: Aug 11, 2019

Location: Voisins le Bretonneux, 75, FR

Company: Boston Scientific



Boston Scientific transforms lives through innovative medical solutions that improve the health of patients around the world.  As a global medical technology leader for 40 years, with a diverse team of 29,000 employees in over 40 countries, we advance science for life by providing a broad range of high performance solutions that address unmet patient needs and reduce the cost of healthcare. 

In the EMEA (Europe, Middle East, Africa) region we are focused on delivering outstanding customer experiences and are constantly evolving and changing to better meet the needs of our customers and their patients. In this perspective, we recently started a Digital Transformation Programme aimed at delivering outstanding digital customer experiences. To deliver successful Programme outcomes, we recognise the need for strong, dedicated change management and communications lead. 

The Digital Change Communication Principal will support the development and deployment of innovative change strategies and related communications plans.  This person will collaborate closely with the Programme team and its direct stakeholders, as well as other communications teams, regional leaders and vendors as part of an integrated communications eco-system.

We are looking for a person to join our high performing team that is open to new ideas and willing to challenge transitional approaches to change management and communication. Must be outgoing and enthusiastic about digital communication. Characterised by a strategic mindset, this role will have a critical role to play in framing long-term organisational change strategies, but also pragmatic and hands on, to execute key deliverables.  The role will be reporting to the EMEA Corporate Communications Manager, the person will be based at one of our main European offices for a defined contract of 12 months.


Key Responsibilities


  • Develop deep understanding of Digital Programme stakeholders and objectives.
  • Develop and maintain updated stakeholder map, supporting the understanding of stakeholders’ needs, change impact and resistance to change
  • Support the development of the change management strategy and the implementation of initiatives to enable the organisational change required for the success of the Programme
  • Provide audience understanding and advice on stakeholder’s preferred channels for different stages of change, ensuring all communications activities are built around their needs.
  • Recommend effective communications approach that supports Programme objectives and change behaviours identified for both internal (BSC employee) and external stakeholders (customers)
  • Ensure clear governance for all communications approvals.
  • Devise coherent messaging that is aligned in tone and content with BSC mission, values and brand, and with regional strategy, messaging, standards and guidelines.
  • Coach leaders on articulation of Programme vision & goals, providing regular feedback on messaging delivery effectiveness.
  • Arm line managers with practical toolkits and help them customise messaging for local action where appropriate.
  • Design communications plan to support programme objectives and phases, providing robust framework for tracking all communications activities.
  • Deliver key communications materials for internal and external audiences – e.g. FAQs, presentations, videos, media statements, customer letters. 
  • Liaise with approved communications vendors, providing clear and timely briefs – e.g. translation companies, creative agencies
  • Liaise with other communications functions to ensure change programme communications integrated into regional channels, where needed.
  • Track and measure stakeholder’s perceptions of communications activities, providing regular updates to programme teams, recommending adjustments where needed.
  • Proactively manage communication issues that arise, preparing and supporting effective spokespeople and co-ordinating responses – e.g. media statements.
  • As a member of the EMEA corporate communications team, act as regional expert on internal, media, social media policies, standards and processes, promoting best practice in all communications activities, and ensuring all materials follow appropriate approval process.
  • Coach internal partners and junior team members as needs arise.


What we are looking for


  • Degree in communications or related discipline.
  • Experience of managing communications planning for change programmes.
  • Excellent written, oral and visual communication skills
  • Demonstrated success at working to deadlines with excellent follow-through skills
  • Highly organised with excellent attention to detail
  • Clear thinker, strong problem-solving skills, comfortable in challenging existing practices and the status quo
  • Change oriented, able to operate in an area of uncertainty and with changing/limited resources
  • Demonstrate deep knowledge of both external (e.g. social media, digital platforms, etc.) and internal  (e.g. Office 365, SalesCloud chat, etc.) digital communications
  • Broad corporate communications experience essential – eg internal & external corporate audiences, wide stakeholder needs, cross-cultural, issues/crisis management.
  • Experience of Healthcare industry preferred either agency or corporate setting (eg MedTech, pharma, hospital, PR agency specialising in health) or a minimum B2B in regulated environment..
  • Fluency in English essential, and proficiency in either European language highly desirable
  • Located at one of our hub offices (Ratingen, Germany; Paris, France; Hemel Hempstead, UK; Milan, Italy, Madrid, Spain, Warsaw, Poland)
  • 20-30% travel is anticipated with this role, mainly within European region to Boston Scientific offices for team meetings.

Please apply online with your CV and supporting documents at:

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