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Business Support Manager Job

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Date: May 24, 2019

Location: Warsaw, MZ, PL

Company: Boston Scientific

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.



Leads a high performing customer centric team of assistants within the Business Support Central organization based on Warsaw, providing various business services to the EMEA Sales & Marketing organisation.  Ensures high quality of service levels, consistency with processes and maximizes operational efficiency through driving a continious improvement culture.


Key Responsibilities

  • Develop and manage a high performing, customer service centric Business Support Central organization within Boston Scientific EMEA.
  • Ensure team members are properly trained and developed to ensure high level of service delivery.
  • Ensure procedures and processes are documented as required.
  • Ensure team members consistently follow proper control procedures.
  • Ensure consistency in use of appropriate system(s) so that all reporting requirements and regulations are met.
  • Consistently seeking ways to make the team more efficient- leading and/or actively participating in both system and process improvements.
  • Achieve high levels of customer satisfaction and business growth through focus on business planning, resource allocation and people management.
  • Establishing SLA’s, deliver to the business needs and managing business expectations
  • Work with confidential company data and collaborate with a variety of internal stakeholders and external customers.
  • Deliver high level of services to support the business and work with the business to identify improvement opportunities.
  • Manage adhoc requests, special projects and/or new services as required.
  • Collaborate and seek for alignment and consistency of service delivery with Business Support Leaders in other countries/clusters.
  • Collaborate with the Business Support Leader in other countries/clusters to manage, maintain and clearly identify the key activities and responsibilities of each group and share best practices.
  • Build and maintain relationships throughout the organization.
  • Measure Customer satisfaction and identify improvement opportunities by working with the team and the internal and external customer.
  • Implement, execute, maintain and measure the identified improvements to sustain a high level of services.
  • Be the go to person for the team and the applicable division/cluster in case of escalation is required to keep the high level of services.


Who are we looking for:

  • Extensive business experience in a shared service or customer service environment
  • Bachelor’s degree highly desirable
  • Excellent with MS Tools (PowerPoint, Excel, MS Word)
  • Strong interpersonal and communication skills – ability to quickly develop positive professional relationships and partner collaboratively with personnel and stakeholders across all levels of the organization
  • Proven leadership and people management skills; experience in and ability to create, develop and manage a highly service-oriented team who strive for high level of business services.
  • Influencing skills – ability to sell ideas and influence change
  • Commercial awareness & business acumen
  • Fluent in English language
  • Project management knowledge; experienced in project structuring, change management processes, stakeholder management and communication in relation to project
  • Strong analytical skills & problem-solving skills; you are experienced in identifying areas of improvement, creating, manage and analyze dashboards, KPI’s, metrics and implement a culture of continuous improvement.
  • Ability to cope with multiple demands and can manage effectively stakeholders across international boundaries
  • Occasional, limited travel to other BSC sites may be required


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Requisition ID: 446914


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