Business Support Specialist (fixed term contract)

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.

Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

Business Support Specialist with English, Central Services (fixed term contract)

Starting your career with us gives you the opportunity to join a leader in the medical devices industry while having the opportunity to develop the experiences you need to grow both personally and professionally. Submit your application and take the first step towards a meaningful career.

About the role

This position focuses on processing Sales & Marketing requests mainly related to Healthcare Professional (HCP) activities and is dedicated to managing documentation, purchase orders, invoices, and payment processes. Acting as a central contact for designated countries' Sales & Marketing teams, the role provides guidance while ensuring adherence to compliance standards. Within the Central team, the role supports our internal customers  - the business and other functions by facilitating coordination, execution, and administrative tasks. By streamlining processes this position reduces the administrative burden on sales teams, always aligning with internal policies and procedures. The role has no or limited interactions with HCPs.

Your Responsibilities will include:

• Sales & Marketing request coordination : Process and manage Internal Request Forms (IRFs) for Healthcare Professional (HCP) interactions, events, and activities.

Facilitate internal documentation flow, including collecting required documentation and ensuring approval processes for sponsorships, grants, and donations are completed efficiently.

• Stakeholder communication : Maintain close relationships and effective communication with key stakeholders, ensuring exceptional service aligned with compliance standards.
• Purchase order (PO) & invoice management: Oversee PO management, including coordination of invoices and payment processes to ensure accuracy and timeliness.
• Knowledge database maintenance: Maintain and update internal knowledge databases to ensure accuracy and accessibility of information.
• Reference contact for Sales & Marketing teams: Act as a primary contact for assigned countries’ Sales & Marketing teams, providing information, resolving queries, and directing individuals to appropriate resources.
• Process flow oversight: Ensure adherence to agreed deadlines and procedures across collaborating teams, fostering a streamlined workflow.
• Task and KPI management: Monitor and manage tasks to ensure agreed lead times and key performance indicators (KPIs) are met.
• Compliance and quality standards: Possess compliance standard operating procedures to meet and comply with quality requirements, regulatory and compliance commitments.
• Team support: Provide guidance, support, and training to team members and collaborate with the Business Support team as needed.
• Documentation and procedure development: Develop and refine internal documents and administrative procedures to improve operational efficiency
• Process improvement: Identify and propose process enhancements to improve team and organizational effectiveness.

What are we looking for in you?

• Experience in a similar role in Shared Services/BPO or in the administrative department is preferred
• Fluent English, additional language will be an asset
• Organizational and coordination skills: exceptional ability to prioritize effectively, and meet deadlines
• Strong attention to detail and accuracy in managing documents, processes, and timelines
• Communication and interpersonal skills: excellent written communication skills to interact effectively with diverse stakeholders.
• Process Management and Problem-Solving Skills: capable to manage complex workflows, identify areas for improvement and propose solutions (process improvement mindset)
• Teamwork and Collaboration : Flexibility to assist team members in achieving collective goals and KPIs.
• Microsoft Office (Outlook, PowerPoint, Word, Excel) knowledge & digital tools will be valued. Meeting and event, planning & organization, experience will be a plus.
• Confidentiality

We Offer

• 1 year employment contract 
• Hybrid working mode – 2 days from home
•  Working in the international, innovative environment and highly innovative products
•  Diverse culture with a focus on personal development and continuous improvement
•  Well-designed & effective trainings plans
•  Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
•  Private health care in Lux Med (Premium package)
•  Multisport card/Sport and Culture Card
•  Lunch card
•  Life insurance
•  Languages courses
•  Employee Assistance Program
•  Employee Stock Purchase Plan - ESPP
•  PPO after 18 months
•  Internal events & charity actions

We consider each application with care. Send us your resume today!

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID: 597561

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!