Customer Care Representative

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer Care Representative 
 

About the role

Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction for Polish customers. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Your Responsibilities Will Include:

• Order management – Perform different transactions in SAP:  order booking, price & availability, billing etc.
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market.
• Returns management and upgrades of devices.
• Handle service complaints from customers and/or sales representatives from Poland.
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests  from customers and sales .
• Perform different analysis and maintenance of databases for customers.
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
   

What Are We Looking For In You

• High level of Polish and English
• Experience working with SAP
• Based in Warsaw or open to relocate
• Flexible and open minded
• Good computer skills (including MS Office)
• IT literate and a fast learner
• Able to work under pressure
• Likes to work both independently and in a team

What can we offer to you?

• Attractive benefits package, including Multisport, Luxmed, Lunch Card, ESPP, EAP, life insurance and language lessons
• Hybrid work mode (2 days from home per week)
• International environment

Requisition ID: 596372

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!