Customer Care Specialist with German

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer Care Specialist with German

Your responsibilities:

• Order management – performing various transactions in SAP: order booking, price & availability checks, billing, etc.
• Logistics – monitoring the complete delivery process (e.g. Distribution Center and/or carrier) and arranging special deliveries upon request.
• Returns management and device upgrades.
• Handling service complaints from customers and/or sales representatives.
• Daily use of the CRM tool (Salesforce) to register all incoming e-mails/phone calls from customers and sales reps.
• Performing various analyses and maintaining customer databases.
• Acting effectively to resolve different issues in cooperation with the supervisor/coordinator and other team members, when required.

Our requirements:

• Languages: fluent German, English, and Polish.
• Higher education and strong analytical skills (Excel).
• Standard computer skills (including MS Office).
• IT literate and a fast learner.
• Experience in customer service in the medical industry; SAP and Salesforce skills will be an asset.
• Ability to work under pressure.
• Enjoys working both independently and in a team.
• Flexible and open-minded.

What we offer:

• A hybrid work model with flexibility.
• Work in an international, dynamic, and innovative environment.
• Access to cutting-edge tools and professional development programs.
• Career growth opportunities with mentoring, coaching, and global exposure.
• A comprehensive benefits package, including:
• Private healthcare (Lux Med VIP)
• Multisport card / Culture card
• Lunch card
• Life insurance
• Language courses
• Employee Assistance Program
• Employee Stock Purchase Plan (ESPP)
• Internal events & charity initiatives

Requisition ID: 613339

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!