Customer Care Specialist with German

There's never been a better time to be a part of Boston Scientific. This is an exciting moment: when our legacy of industry leadership intersects with the promise of a brilliant future. Today, we're 23,000 colleagues strong, with an impressive portfolio of 13,000 products. We’re at the forefront of the medical device industry – leading, evolving and transforming it into bolder and more amazing territories. Our principles power our performance, and together, we turn our shared vision into value. For our patients. And our employees.

Currently we are looking for a

Customer Care Specialist with German

Workplace: Warsaw

Purpose 

Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling. 

Responsibilities 

• Order management – Perform different transactions in SAP:  order booking, price & availability, billing etc. 
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform. 
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request. 
• Returns management and upgrades of devices.  
• Handle service complaints from customers and/or sales representatives. 
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests  from customers and sales . 
• Perform different analysis and maintenance of databases for customers.  
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required 

We are looking for a person who: 

• Language need: Fluent German, Polish and English
• Flexible and open minded 
• Has higher education and analytical skills ( EXCEL ) 
• Has standard computer skills (including MS Office) 
• IT literate and a fast learner 
• Experience in customer service in medical industry and SAP skill will be an asset 
• Has the ability to work under pressure 
• Likes to work both independently and in a team 

What we can offer to you: 

• Hybrid working mode 
• Working in an international environment 
• Fast Growing and innovative environment 
• Language courses 
• Free and confidential counselling support/program (Psychological, Financial, Legal) 
• Parental leave Policy 
• Medical Care (VIP Package) 
• Life insurance 

Learn more about our benefits here => Employee Benefits - Careers - Boston Scientific

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We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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