Customer Care Supervisor

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

There's never been a better time to be a part of Boston Scientific. This is an exciting moment: when our legacy of industry leadership intersects with the promise of a brilliant future. Today, we're 23,000 colleagues strong, with an impressive portfolio of 13,000 products. We’re at the forefront of the medical device industry – leading, evolving and transforming it into bolder and more amazing territories. Our principles power our performance, and together, we turn our shared vision into value. For our patients. And our employees. 

Customer Care Supervisor

Purpose: 

Objective of this role is to support the Customer Services Manager to maintain the goals and develop the team of Customer Care Specialists.  Improve Order management processes harmonization, automation, and standardization. Deliver excellent support to customers and Sales teams .  

Your responsibilities: 

• Transfer different customer care activities from EMEA countries to Hub in Poland.
• Optimize Order management processes in SAP in combination with technology platforms Esker/EDI/SFDC . Support implementation S4Hana project. 
• Team management. Lead and develop a team of 5-8 people to support EMEA customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team. 
• Initiate customer improvement actions based on different analysis from SFDC. 
• Recommends process/procedural improvements. Provides monthly reports on activities. 
• Close cooperation with Global Business support team to drive orders automation and effectiveness. 
• Establishes and promotes a work environment that supports the Quality Policy and Quality System. 

Our requirements: 

• Minimum 2 years of experience as Team Leader or Supervisor. 
• Thorough understanding of Customer Care related business processes (Order-to-Cash). 
• Strong working knowledge of SAP and technologies like EDI/Esker/SFDC is a plus.  
• Knowledge & experience in driving automation in order management. 
• Advanced use of Microsoft Office (Excel, Word, PowerPoint). 
• Strong Analytical skills and structured thinking. 
• Experience with designing & implementing policies, procedures, and work instructions. 
• Strong communication and change management skills.   
• Fluent English. 

What we can offer to you: 

• Hybrid mode, 3 times a week in the office. 
• Work in an international environment. 
• Diverse culture with a focus on personal development and continuous improvement. 
• Attractive benefits package, including Multisport, Luxmed, life insurance, parental leave policy and many more
• Being part of an exciting growing Customer Care team. 
• Opportunity to discuss flexible working arrangements with your line leader. 

Requisition ID: 572762

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!