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Customer Care Representative-Fluent in English-12months Contract Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Onsite
Onsite Location(s): 

Warsaw, MZ, PL

There's never been a better time to be a part of Boston Scientific. This is an exciting moment: when our legacy of industry leadership intersects with the promise of a brilliant future. Today, we're 32,000 colleagues strong, with an impressive portfolio of 13,000 products. We’re at the forefront of the medical device industry – leading, evolving and transforming it into bolder and more amazing territories. Our principles power our performance, and together, we turn our shared vision into value.
For our patients and our employees.


Location: Warsaw


As a member of the very vibrant EMEA Customer Care team, you will be working  to support achievement of sales growth by ensuring the increase of  Customer Satisfaction. This role will  focus on customer support mainly for orders/ returns management, problem solving, complaint handling.


Main Responsibilities

  • Order management – Perform different transactions in SAP:  order booking, price & availability, billing etc.
  • Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
  • Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request.
  • Returns management and upgrades of devices.
  • Handle service complaints from customers and/or sales representatives.
  • Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests  from customers and sales .
  • Perform different analysis and maintenance of databases for customers.
  • Act effectively to resolve various issues in cooperation with supervisor/ coordinator   and other team members if required


Profile requirements

If you are experienced or have the potential to develop the below skills and/or behaviours-Please apply now!

  • Language skills: Fluent English & Polish
  • Flexible and open minded
  • Has higher education and analytical skills ( EXCEL )
  • Has standard computer skills (including MS Office)
  • IT literate and a fast learner
  • Experience in customer service in medical industry and SAP skill will be an asset
  • Has the ability to work under pressure
  • Likes to work both independently and in a team


What we have to offer?

  • Opportunity to work in an international environment
  •  Attractive benefits package
  •  Inspirational colleagues & culture
  • A team-oriented company culture
  • Robust training/development programmes
  • Through your day to day contributions: Make an impact on patients' lives and contribute to improving the working environment of healthcare professionals!


We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.




Job Segment: Customer Service Representative, ERP, SAP, Medical Device, Customer Service, Technology, Healthcare

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