IT Support Specialist - Talent Community

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

IT Support Specialist – Talent Community

Please note – this is only an opportunity to join our Talent Community, it is not linked to a specific vacancy. 

The Local IT Support Specialist is responsible for delivering first- and second-line IT support for Boston Scientific employees in Poland, including the Warsaw office and remote workforce. This role ensures reliable operation of end-user technology and provides timely resolution of technical issues to support business continuity. Working as part of the Global IT organisation, the role partners with regional and global teams to deliver IT services aligned with corporate standards. The position requires strong customer focus, effective communication skills, and the ability to operate independently in a fast-paced environment.

Key Responsibilities

• Provide 1st and 2nd line IT support to onsite and remote users in Poland, ensuring timely resolution of incidents and service requests in line with SLAs
• Support end-user computing environments, including laptops, mobile devices, and standard corporate applications (e.g. Windows 11, Microsoft 365)
• Manage and prioritise service desk tickets using approved ITSM tools (ServiceNow)
• Perform onboarding and offboarding activities, including device setup, user provisioning, and basic user guidance
• Maintain and support local IT infrastructure, including meeting room technology, printers, and network connectivity (in collaboration with global teams)
• Support and maintain video conferencing solutions (e.g. Microsoft Teams, Zoom, Logitech systems)
• Contribute to asset lifecycle management, including hardware refresh and inventory tracking
• Create and maintain accurate technical documentation, including standard operating procedures and knowledge base articles
• Partner with Global IT teams to support projects, system upgrades, and deployments
• Ensure compliance with Boston Scientific IT policies, security standards, and regulatory requirements

• Ensure knowledge base content is regularly reviewed and kept current to support efficient issue resolution and self-service

Basic Qualifications

• Bachelor’s degree in information technology or related field (preferred)
• Minimum 2 years of experience in IT support within a corporate environment
• Strong English skills
• Experience supporting both onsite and remote users
• Familiarity with ITIL framework and best practices

Preferred Qualifications

• Strong knowledge of Windows 11 and Microsoft 365
• Experience with IT service management tools (e.g. ServiceNow)
• Familiarity with Apple devices and mobile device support
• Understanding of networking fundamentals (TCP/IP, LAN/WAN)
• Experience supporting collaboration and video conferencing tools (e.g. Microsoft Teams, Zoom)
• Strong problem-solving and analytical skills
• Effective communication skills with the ability to support non-technical users
• Demonstrated ability to work independently and collaboratively within a global team environment
• Strong organisational and time management skills

What We Offer: 

• Professional development, mentoring, and career growth opportunities.
• Fully office-based work in our Warsaw office located in the Q22 building
• Access to advanced tools and systems
• Attractive benefits package, including:
• Private healthcare (Lux Med VIP)
• Multisport / Culture card
• Lunch card
• Life insurance
• Language courses
• Employee Assistance Program
• Employee Stock Purchase Plan (ESPP)
• Employee Savings Plan
• Internal events & charity initiatives

• Work in international environment

Requisition ID: 626967

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.