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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Principal Analyst Invoice to Cash, GBS Global Process*

Purpose Statement

This position reports to the Global Process Owner Invoice to Cash and acts as the liaison between the regional service delivery teams and Global Process.  The Principal Process Analyst is responsible for coordinating regional process improvement efforts leveraging global standards, benchmarking our services against industry standards, ensuring that GBS complies with auditing and internal control requirements, and participates in all service infrastructure efforts for the Invoice to Cash end to end process.  The position requires strong collaboration, communications and change management skills as well as significant experience in the end-to-end Invoice to Cash process.

Key Responsibilities

• Partner with the Global Process Team to develop and prioritize multi-year strategic plans that provide the roadmap for value improvement for a service area within GBS suite of business services.

• Performance Measurement: Work independently but also with Service Delivery Team, other Regional Process Stewards, Service Infrastructure and Service Delivery to globally align metrics, scorecards, and other performance measurement methodology.  Review performance metrics associated with their process area for the purpose of cross-regional internal benchmarking, identification of potential value improvement opportunities, and for identification of future changes to introduce new or different metrics to the scorecard.

• Value Improvement: Partner with members of the GBS delivery organization to facilitate, prioritize and execute projects, drive efforts to reduce service errors, increase efficiency, mature our controls environment, and reduce operational risk.   Make recommendations and present project conclusions to businesses, functions and management by leveraging leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes.

• Quality/Audit compliance:  Coordinate regional SOX Program, working with Service Delivery, Corporate SOX 404 and Global Internal Audit leadership to align on global standards.  Support various audit procedures to assess the adequacy of internal control environment, efficiency/effectiveness of business processes and compliance with company policies and procedures and external rules and regulations.

• Governance/Service Infrastructure: Participate in and lead GBS governance meetings.  Act as a process subject matter expert (SME) for key Service infrastructure efforts (e.g. business continuity planning, capacity planning and performance metric realignment). 

Basic Qualifications:

• Bachelor’s degree required, MBA preferred.
• 10+ years of progressive Invoice to Cash, Accounts Receivables, Credit & Collections Shared Services/Global Business Services/ BPO experience and proven success within a large complex multi-national company.
• Technical skills: Full life-cycle Business process improvement methodology (including lean Six Sigma). ERP experience (SAP S/4 preferred).  Global implementation experience. GetPaid experience preferred.
• Functional knowledge:  Demonstrated track record of process improvements end to end implementation.  Solid understanding of the relationship of internal controls and business processes.  
• Superior problem-solving skills, leadership qualities, influencing, communication and consulting skills, team/interpersonal skills.  Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
• Strong financial acumen to develop business cases that support new or improved service proposals.
• Executive presence and influence skills – ability to develop strong, compelling value propositions and influence executive levels stakeholders.
• Lean Experience: Preferably exposure or involvement in Kaizen facilitation and execution process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives.  Lean Green or Black Belt is an asset.
• Language: Fluent in English. Additional languages are an asset.
• Travel: Occasional, limited travel to other BSC sites may be required. 

We offer:

• Hybrid working mode
• Working in the international, innovative environment and highly innovative products
• Diverse culture with a focus on personal development and continuous improvement
• Well-designed & effective trainings plans
• Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
• Private health care in Lux Med (VIP package)
• Multisport card/Sport and Culture Card
• Lunch card
• Life insurance
• Languages courses
• Employee Assistance Program
• Employee Stock Purchase Plan – ESPP
• Internal events & charity actions

Global Business Services:

The Global Business Services (GBS) team is an organization established within Boston Scientific designed to reduce cost, provide value and improve the efficiency of key business processes by taking opportunities to drive standardization, leverage resources and knowledge and skills, and monitor the effectiveness of service delivery against benchmarks and service level agreements.

The vision of GBS at Boston Scientific is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, processes, execution and partnerships with internal customers.

GBS is designed to deliver significant business benefits to employees and customers of Boston Scientific and is championing the development of a continuous improvement culture. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GBS. We seek individuals who can enhance our team with their knowledge, skills, creativity and teamwork.

Requisition ID: 588356

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!