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Rep II, Customer Care

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Warsaw, MZ, PL

Hiring Manager: Eliza Agnieszka Krawczyk
Recruiter: Katarzyna Soltysiak

There's never been a better time to be a part of Boston Scientific. This is an exciting moment: when our legacy of industry leadership intersects with the promise of a brilliant future. Today, we're 32,000 colleagues strong, with an impressive portfolio of 13,000 products. We’re at the forefront of the medical device industry – leading, evolving and transforming it into bolder and more amazing territories. Our principles power our performance, and together, we turn our shared vision into value.
For our patients and our employees.

 

Workplace: Warsaw

Customer Care Specialist 
 

 Purpose

  • Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Responsibilities

  • Order management – Perform different transactions in SAP:  order booking, price & availability, billing etc.
  • Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
  • Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request.
  • Returns management and upgrades of devices.
  • Handle service complaints from customers and/or sales representatives.
  • Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests  from customers and sales .
  • Perform different analysis and maintenance of databases for customers.
  • Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Requirements

We are looking for a person who:

  • Language need: Fluent German, English  and Polish
  • Flexible and open minded
  • Has higher education and analytical skills ( EXEL )
  • Has standard computer skills (including MS Office)
  • IT literate and a fast learner
  • Experience in customer service in medical industry and SAP skill will be an asset
  • Has the ability to work under pressure
  • Likes to work both independently and in a team

 

  • Full benefits including medical insurance, Multisport etc.
  • Remote work opportunities
  • Flexible working time
  • Christmas gifts
  • Extra leave
  • Corporate gym
  • Foreign language classes

 

 

 

Requisition ID: 535021

 

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

 

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

 

Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

 

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.


Job Segment: Customer Service Representative, Medical Device, CRM, Customer Service, Bilingual, Healthcare, Technology

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