Senior Business System Analyst

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

Senior Business System Analyst

About the Role:

Boston Scientific is looking for an experienced Functional Analyst to support SAP Capital Service Mgmt (SM) ,S4 Service , Plant Maintenance functionality , Customer Service and associated end-to-end business process through SalesForce.com built-on Service Max Solution.  This role is part of our business transformation program named Magellan (S4 HANA business transformation) within a global SAP Center of Excellence. This person will be the primary technical owner, which includes development, enhancement, documentation, and support of system functionality in SAP and partnership with ServiceMax development team. In addition, the person will analyze, design, document, test and deliver business systems and Information System process solutions to meet business requirements.

Your Responsibilities Include:

• Understand customer’s business implications and incorporate understanding into technical and process improvement recommendations
• Evaluate change requests for feasibility, and adherence to global design. Focus on resolution tracking and problem escalation.
• Support Capital Service Management work stream activities, working with internal and external cross-functional groups.
• Performing SAP S4 Service System Configuration
• Resolve technical issues including diagnosis of problem, recommendations for workarounds and defect correction
• Analyze, design, construct, test, and implement system or application enhancements, recommending alternatives when multiple options are available
• Create and maintain all required technical documentation per IS methodology and processes
• Demonstrate technical leadership by staying current on new technologies
• Lead project work stream activities, working with internal and external cross-functional groups
• May lead multiple project activities simultaneously, working with internal and external cross-functional groups
• Adhere to project plans, tasks, and deliverables; identify dependencies and resource requirements
• Appropriately communicate project status, escalate issues, and manage timelines and action items
• Provide subject matter expertise in S4 Service Management and interface to ServiceMax.
• Writing system/user documentation and training end users on functionality
• Production Support – Troubleshooting system issues, analyzing processes, recommending course of action.
• Knowledge of API Integration will be add on.
• Knowledge of SAP CRM will be add-on
• Having good experience on Fiori Apps related to S4 Service.

What We’re Looking For:

• Bachelor’s degree in Computer Science or related field
• 5+ years’ experience with SAP modules
• Experience with S4 service core processes with ability to bridge the gap between current functionality and future functionality for service management
• In depth functional and configuration expertise in SAP SM (Service Management) which includes SAP SD (Sales and Distribution experience) along with SAP PM (Plant Maintenance) modules
• Experience working with Notifications and Service Orders/Preventive Maintenance/Sales processes/Contract and Warranty processes and pricing
• Experience with integrations to/from ServiceMax along with functional knowledge of ServiceMax objects and how they relate to SAP
• Previous experience as a leading member of a large enterprise SAP development team with assignments in all phases of the software lifecycle
• Knowledge of pricing, credit management, customer master, and other basic demand functionality required
• Proven ability to quickly troubleshoot issues in SAP program/transactions using a sound and logical approach to deliver a valid solution
• Understanding of the software development lifecycle and methodologies
• Ability to identify and implement process improvement opportunities
• Strong verbal and written communication skills
• Self-starter with strong, proactive work ethic
• Exceptional organizational & time management skills
• Demonstrated ability to work with people in other areas across the enterprise to accomplish desired outcomes
• Deep technical acumen in S4 Service Management module
• Technical leadership
• Design oriented
• Technical Documentation Skills
• Analytical in use of technology and troubleshooting
• Manage product direction and implementation
• Work closely and partner with Architects / Senior Architects
• Experience with Medical Device or Life Sciences beneficial
• Exposure to Agile & Product Team Methodology a plus.
• Or an equivalent combination of education and experience.

We offer:

• Work in an international environment
• Hybrid work mode
• Attractive benefits package, including Multisport Plus, Luxmed and language lessons
• Being part of an exciting Global Business Services team
• Modern office in the center of Warsaw
• Free and confidential counselling support/program (Psychological, Financial, Legal)
• Parential leave Policy
• Life insurance

Learn more about our benefits here => Poland

A career with Boston Scientific is more than just a job. Join us and see what we mean. To grow our business, we make growing our people a top priority. 

Requisition ID: 560162

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!