Supervisor, Customer Care

There's never been a better time to be a part of Boston Scientific. This is an exciting moment: when our legacy of industry leadership intersects with the promise of a brilliant future. Today, we're 23,000 colleagues strong, with an impressive portfolio of 13,000 products. We’re at the forefront of the medical device industry – leading, evolving and transforming it into bolder and more amazing territories. Our principles power our performance, and together, we turn our shared vision into value. For our patients. And our employees. 

Customer Care Supervisor 

Purpose: 

Objective of this role is to support the Customer Services Manager to maintain the goals and develop the Polish team of Customer Care Specialists.  Improve Order management processes harmonization, automation, and standardization. Deliver excellent support to Polish customers and Sales teams .  

Your responsibilities: 

• Optimize Order management processes in SAP in combination with technology platforms Esker/EDI/SFDC in close cooperation with Product Owners. Support implementation S4Hana project. 
• Team management. Lead and develop a team of 6 people to support country business – customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team. 
• Initiate customer improvement actions based on different analysis from SFDC. 
• Recommends process/procedural improvements. Provides monthly reports on activities. 
• Close cooperation with Global Business support team to drive orders automation and effectiveness. 
• Establishes and promotes a work environment that supports the Quality Policy and Quality System. 

Our requirements: 

• Minimum 3 years of experience as Team Leader or Supervisor. 
• Thorough understanding of Customer Care related business processes ( Order-to-Cash). 
• Strong working knowledge of SAP and technologies like EDI/Esker/SFDC is a plus.  
• Knowledge & experience in driving automation in order management. 
• Advanced use of Microsoft Office (Excel, Word, PowerPoint). 
• Strong Analytical skills and structured thinking. 
• Experience with designing & implementing policies, procedures, and work instructions. 
• Strong communication and change management skills.   
• Fluent English. 

What we can offer to you: 

• Hybrid mode, 3 times a week in the office. 
• Work in an international environment. 
• Diverse culture with a focus on personal development and continuous improvement. 
• Attractive benefits package, including Multisport, Luxmed, life insurance and language lessons. 
• Being part of an exciting growing Customer Care team. 
• Opportunity to discuss flexible working arrangements with your line leader. 

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen. 

Learn more about our benefits here => Poland  

Boston Scientific is dedicated to transforming lives. Give your career a new direction and join us! 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 

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