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Customer Care Supervisor Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Warsaw, PL

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Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.

Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

 

Customer Care Supervisor

 

 

 

Purpose statement

 

The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department. Improve Order management efficiency & effectiveness by strong performance management, process harmonization, automation of standard & repetitive tasks, growing uninterrupted order flows and delivering on customers' expectations Czech Rep in support of business objectives.   

 

 

Your Responsibilities will include:

 

  • Team management : 
  • Lead and develop a team of 6 – 10 people to support country business.
  • Set up individual targets and performance plans.
  • Business Management :
  • Monitor team performance on an ongoing basis,
  • initiating corrective actions,
  • preparing reports, summaries, analysis and documentation on team management;
  • Customer Activities:
  • Provides frontline support for customers for critical issues, consignment  and logistic issues. 
  • Analyses customer requirements and supports others to achieve anticipated results;
  • Coaches others to understand customer problem solving activities;
  • Models strong inter-personal skills in communicating with the customer;

 

 

What are we looking for in you?

 

  • Experience in managing a team of min. 3 people
  • Thorough understanding of Customer Care related business processes, esp. Order-to-Cash
  • Strong working knowledge of SAP (order fulfilment).
  • Knowledge of technologies like EDI/Esker/SFDC is a plus.
  • Knowledge & experience in driving automation in order management
  • Advanced use of Microsoft Office (Excel, Word, PowerPoint)
  • Fluent English
  • Strong Analytical skills and structured thinking
  • Experience with designing & implementing policies, procedures, and work instructions
  • Strong communication and change management skills 
  • Strong Project management skills
  • Ability to work with a virtual team

 

 

 

What we can offer to you:

 

  • A competitive compensation and benefits package
  • Flexibility in work location (outside of customer travel requirements)
  • Working in an international environment
  • Possibility to make an impact
  • Fast Growing and innovative environment

 

 

Learn more about our benefits here => Poland

 

 

 

A career with Boston Scientific is more than just a job. Join us and see what we mean. To grow our business, we make growing our people a top priority. 

 

 

 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID: 529232


Job Segment: Medical Device, Manager, ERP, SAP, Customer Service, Healthcare, Management, Technology

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