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Customer Care Representative with English and German Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Warsaw, PL

Additional Locations:  N/A

 

 

Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.

We’re at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.

Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

 

 

Customer Service Representative with English and German

 

 

Purpose

Works in line with EMEA Customer Care teams to support the achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.

 

Your Responsibilities will include:

 

  • Order management – Perform different transactions in SAP:  order booking, price & availability, billing etc.
  • Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
  • Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request.
  • Returns management and upgrades of devices.
  • Handle service complaints from customers and/or sales representatives.
  • Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests  from customers and sales .
  • Perform different analysis and maintenance of databases for customers.
  • Act effectively to resolve various issues in cooperation with supervisor/ coordinator   and other team members if required

 

What are we looking for in you?

 

  • Language need: Fluent German, English  and Polish
  • Flexible and open minded
  • Has higher education and analytical skills ( EXEL )
  • Has standard computer skills (including MS Office)
  • IT literate and a fast learner
  • Experience in customer service in medical industry and SAP skill will be an asset
  • Has the ability to work under pressure
  • Likes to work both independently and in a team

 

 

What we can offer to you:

 

  • A competitive compensation and benefits package
  • Working in an international environment
  • Possibility to make an impact
  • Fast Growing and innovative environment

 

 

Learn more about our benefits here => Poland

 

 

 

A career with Boston Scientific is more than just a job. Join us and see what we mean. To grow our business, we make growing our people a top priority. 

 

 

 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

 

Requisition ID: 532089


Job Segment: Customer Service Representative, Medical Device, ERP, Customer Service, Healthcare, Bilingual, Technology

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