Product Service Specialist

Boston Scientific is a Massachusetts-based medical device company with a focus on noninvasive treatment – primarily of cardiovascular, respiratory, neurological, digestive, urological and pelvic conditions. Its first major product was an angioplasty balloon for cardiovascular treatments, introduced in the late-1970s. Lately BSC acquired Lumenis which is based in Israel for its Surgical laser devices for the Holmium and CO2 technologies that are focused in clinical procedures such Stone fragmentation, Holep procedures. This position is responsible to establish and manage mechanism, to align/make decisions on finalized CE improvement action plan and collaborate with divisional and functional management across BSC, to assure continues improvement of the BSC CE and delivery of world-class support to, internal and external customers.  Act as a change agent in increasing the recognition of equipment and service offerings as a critical compliment to the continued growth of the company’s disposable device offerings. Global responsibility for Service Business organizations. 

Responsabilties: 

• Provide support to company subsidiaries, service department, distributors, and service Recondition Center 

• Implement and integrate new products 

• Define service processes 

• Define spare parts, tools, testing criteria 

• Prepare technical documentation: service manuals, Technical Notes 

• Training-lead a frontal classroom training course including theory and hands-on sessions 

• Implement new products in the service field 

• Track faults and malfunctions, perform technical investigations and apply conclusions 

• Execute global service and control policy 

• Interface between the field and production, R&D, Engineering, QA, to implement product improvements 

• Maintain compliance with company policies and procedures 

 Quality requirements :

•  In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. 

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy. 

• Establishes and promotes a work environment that supports the Quality Policy and Quality System. 

Requirements: 

• 3 years’ technical experience with capital equipment 

• Excellent interpersonal skills 

• Ability to work both independently, as well as part of a team 

• Medium to high level of English language 

• Highly service-oriented