Service Development Engineer Analyst

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible: Onsite

Onsite Location(s):

Yokneam, IL

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Key Responsibilities

The core objective of this role is to support the SDE Manager to maintain the goals and objectives of the department. The aim is to build a 'total service approach' to external and internal customers. Responsibilities:

Fully knowledgeable in the company's policies, procedures, and practices.
Define and monitor that all Lumenis products service KPI’s are met.
Work closely with the SDE’s on the day-to-day data reported by the FSE’s in the field into GSMS.
Prepare quarterly reports for Lumenis products trends.
Follow up and taking necessary actions to ensure field issues are reflected to the internal units such as QA, Engineering and R&D.
Provides daily, weekly or monthly reports of trends from the field.
Manage SDE team sustainment documentation update activity with the service QA.
Maintain a high level of technical product knowledge that is adequate to respond to everyday needs for technical product information.
Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities.
Get appropriate authorization regarding pricing issues.
Define and build service processes.
Prepare technical documentation: service manual, CAF, Service plan, Checklists.
Learn the Lumenis laser products to an SDE technical understanding level.

Quality Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Education and Experience

3 years’ technical experience with capital equipment
Excellent interpersonal skills
Ability to work both independently, as well as part of a team
Medium to high level of English language
Highly service-oriented
Ability to lead complex projects with R&D, Engineering and QA.

Requisition ID: 561653

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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