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Gerente de assistência técnica

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Data: 25/04/2019

Localização: São Paulo, SP, SP, BR

Empresa: Boston Scientific

We’ve seen the difference that Innovative Medical Solutions can make in our lives and are committed to improving patient care and their well-being.  We invite you to be a part of a diverse group of employees focused on advancing therapies and expanding into new global markets.  We make every life we touch better through our dedication to meaningful innovation, our commitment to people, and our passion for creativity, agility, and high performance.

Boston Scientific is currently seeking an exceptional Technical Services Manager to join our winning team in São Paulo, SP, Brazil.

Purpose:

Lead & manage the Service Development Engineering department in support of the global commercial launch and sustaining service support of durable Electro-Mechanical Medical Devices.  You and your team will interface with R&D, Manufacturing Operations, Marketing, Field Service Engineering, & Training groups both internal and external to the company to assure product supportability, serviceability and reliability. As a team of subject matter experts, aid process owners in the development & implementation of programs, such as Preventive Maintenance, HW and/or SW field upgrades, and End of Life strategies, that are global in nature and meet the requirements of the project.

 

Key Responsibilities:

  • Set priorities, schedule and assign tasks for the Service Development Engineering team responsible for the commercial launch of durable Electro-mechanical Medical Devices
  • Manage the development of Service Plans that consider Global Field Service & Regional Repair strategies
  • Ensure proper documentation and validation/verification is complete for all processes, equipment, and software
  • Ensure that New Product Launch commitments are met at time of launch including availability of FRU's, field installation readiness, training documentation/delivery, and Preventive Maintenance plans & procedures
  • Support Call Center & Service Contracts teams as required
  • Provide resources to and interface with product development teams
  • Drive Design for Serviceability in all new products
  • Identify cost reduction or other continuous improvement opportunities
  • Implement corrective and preventative actions as required
  • Develop, mentor, and train the Service Development Engineering team.  Ensure training plans and records are complete for entire staff
  • Participate in Management Reviews of Quality System as required
  • Develop and manage department budget
  • Assist each team member in career development

Boston Scientific is an equal Opportunity Employer.