Rep II, Customer Care - Buenos Aires

Diversidad - Innovación - Preocupación - Colaboración global - Espíritu ganador - Preocupación - Alto rendimiento

En Boston Scientific, le brindaremos la oportunidad de aprovechar todo lo que hay dentro de usted trabajando en equipos de empleados diversos y de alto rendimiento, abordando algunos de los desafíos más importantes de la industria de la salud. Con acceso a las últimas herramientas, información y capacitación, lo ayudaremos a mejorar sus habilidades y su carrera. Aquí, recibirá apoyo para progresar, sean cuales sean sus ambiciones.  

Purpose Statement

Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

Job Requirements

advanced student or graduate student of administration, economics

experience in the customer care area.

tasks: order processing, contact with customers, analysis of indicators, invoicing, administrative work.strategic and operative work.- Advanced excel ,english and SAP

Key Responsibilities

•            Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.

•            Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).

•            Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).

•            Arrange special deliveries on request.

•            Control and send out invoices.

•            File ordering documents and related records.

•            Handle service complaints from customers and/or sales representatives.

•            Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).

•            Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.

•            Handle backorders.

•            On request, act as back-up for colleagues within the CS team (for CS Rep II only).

Quality System Requirements

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

•            Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

•            Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Job Scope and Leveling Guidelines

Knowledge

Solid knowledge of the job.  Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.

Cognitive Skills

Performs routine and some non-routine assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require limited judgment in troubleshooting proven processes.

Supervision Received

Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.

Consequence of Errors

Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.

Contacts

Contacts are typically with individuals within own department and occasionally with contacts outside own organization.  Contacts involve obtaining or providing information or data requiring some explanation or interpretation.

Númerode la requisición: 563006

Como líder en ciencia médica durante más de 40 años, estamos comprometidos a resolver los desafíos que más importan, unidos por un profundo cuidado por la vida humana. Nuestra misión de promover la ciencia de por vida consiste en transformar vidas a través de soluciones médicas innovadoras que mejoran la vida de los pacientes, crean valor para nuestros clientes y apoyan a nuestros empleados y las comunidades en las que operamos. Ahora más que nunca, tenemos la responsabilidad de aplicar esos valores a todo lo que hacemos, como empresa global y como ciudadano corporativo global.