Customer Service Representative

Fecha: 14/09/2022

Ubicación: Lisboa, 11, PT

Empresa: Boston Scientific

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance


About the role

The person we are looking for will work in line with Local Sales strategies to support the achievement of the sales growth to plan; will focus on customer support, order handling, complaint handling and assist the sales force wherever needed.


Your Main Responsibilities Will Include

  • Process orders coming in via Edi, fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Process stock deliveries to sales representatives in Portugal, as well as inventory transfers.
  • Monitor the complete delivery processes, End to End check. (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Follow-up short term consignment stocks with customers and sales representatives.
  • Answer daily queries/requests coming from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle back-orders, open orders, block orders, etc..
  • On request, act as back-up for colleagues within the Customer Service team .
  • Collaborate with projects, process improvement, attend to meetings, trainings, and fulfill any other task that could be needed related to OTC.

What we are Looking For in You:

  • At least three years of experience in a similar role;
  • Native/bilingual Portuguese and High level of English or Spanish.
  • At least medium level of Microsoft Excel.
  • SAP knowledge strongly preferred. Sales Cloud knowledge a plus.


What Can We Offer You

  • Permanent contract
  • Upskilling
  • Autonomy
  • Healthy competition
  • Hybrid work (3 days from the office and 2 from home per week)

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.