Customer Service Intern | Costa Rica

About the Role: 

• Knowledge in supply chain management – Order to Cash: Order reception, delivery creation, and invoicing 

• Relationship with internal stakeholders (Planning, Finance, Quality, Commercial, Logistics). 

• Customer orientation and service attitude. 

• Ability to work in changing environments. 

• Teamwork and urgency sensitivity. 

• Excellent verbal and written communication skills. 

• Strong problem-solving skills. 

• Strong time and priority management skills. 

• Ability to build strong relationships over the phone and remotely. 

• Self-motivated to take initiative in addressing situations that impact the customer and the business. 

• Capable of having difficult conversations while remaining customer-focused. 

Required qualifications: --- MUST. 

• English Intermediate (B1) preferred. 

• University student in, Industrial Engineer, business administration, or related. 

• Good organizational skills and being able to follow established processes. 

• Outstanding interpersonal skills and excellent verbal and written communication skills. 

• Attention to detail and thoroughness. 

• We appreciate individuals who are relentless and persistent. 

• Problem Solving  

• Planning and Organization  

• Business Relationships and Project Management  

• Proven leadership skills to motivate and influence teams that do not report directly into the role  

Preferred qualifications: --- NICE TO HAVE 

• Prior experience in a similar role is not required but would add to the qualifications. 

• Data management in Excel (Pivot tables, macros, reports)